Clinician Well-Being and the Patient Experience

Did you know that most patient experience responses are overwhelmingly positive?  Rather than focusing all our attention on the bad, let’s focus on the good to promote clinician well-being.  See below for a few key points from a recent study on this:

• Physicians worry that the people who respond to patient experience surveys are more likely to be critical of their care.  The opposite is actually true.
• The authors found a 4:1 positive-to-negative ratio among 2.2 million patient experience responses collected by these authors.
• Physicians and everyone else in health care are deeply motivated by the experience of giving good, patient-centered care.

Consider emphasizing positive patient experiences when providing feedback to emergency physicians.  It will promote clinician well-being and help improve performance in your practice.

References

Dudley J and Lee TH.  Patient Experience and Clinician Well-Being Aren’t Mutually Exclusive. Harvard Business Review. Published online at hbr.org, July 18, 2022.